Walter Van Huyck
Everyone loves changes, nobody wants to be changed. Payments are one of the most dynamic areas in the fuel retail business, encompassing how customers pay at fuel stations, how fleet companies control their fuel expenses, and how merchants motivate customers to pay faster and buy more. At some point, to meet the ever-changing customer expectations, you have to look at your current fuel payment system and ask yourself: "Is it still fit-for-purpose? Do we need to change?"
Your system probably fits the needs of your business now and for a couple of years into the future. But will this still be the case in 2022?
Walter will encourage you to challenge yourself. Is your current system for managing fuel card payments ready for your "next big thing"?
Walter Van Huyck is an expert in fleet card systems who has led the development and marketing of international fleet card systems for major fuel retailers, such as Lukoil and ConocoPhillips. Now Walter works as Business Relationship Manager at OpenWay, a software provider of fleet card issuing and acceptance solutions.