UK top ten independent forecourt retailer Park Garage Group has selected Techniche’s asset maintenance management software, Urgent, to optimise forecourt and convenience store assets and automate maintenance processes.
Techniche Park Garage Group is a long-standing leader in the UK forecourt industry. The family-run business was established in 1975 and has been managed by three generations. In 2021, Park Garage Group acquired 27 sites from Euro Garages, increasing the number of Park Garage Group forecourts by over 50%. Today, Park Garage Group operates 77 forecourts across the UK.
Hemant Tandon, Operations Director, Park Garage Group, recognised that with the increased complexity of a larger estate, the company needed better control and visibility both of its assets and maintenances processes.
Tandon said: “With our promise to provide high quality products and a great customer experience, it’s critical that our asset availability is as close to 100% as possible. Managing and maintaining a large network of forecourts with multiple fuel brands, food and beverage offers, services, and amenities comes with operational challenges. It’s particularly important that our dealers know how to efficiently log problems when they occur.
“If and when an asset breaks down, we need processes and controls to ensure that it’s back up and running again, as quickly as possible.
“We chose to work with Techniche because of the team’s deep experience and knowledge of fuel retailing. We expect Urgent to help us optimise our assets and improve the forecourt experience for our customers.”
Park Garage Group will use Urgent to automate the maintenance of critical assets on its forecourts, including car washes and valet equipment, as well as in its convenience shops, to increase reliability and availability. Urgent will support the Park Garage Group’s mission to deliver an outstanding customer experience on its forecourts, increase operational efficiency, and reduce overheads across its maintenance operations.
Karl Jacoby, Chairman, Techniche said: “We’re delighted to be working with Park Garage Group, a UK top ten independent retailer, and to support Park Garage Group at this exciting stage in their business journey. As the industry transitions to a mixed fuel future, Park Garage Group will be well positioned to improve the reliability of their critical assets, drive forecourt and retail revenue, and continue to build customer loyalty.”
