technologies optimizing operations on the retail forecourt & enhancing customer experiences

omis 4.0 takes a leading role in BayWa AG’s automated maintenance process

Administrative areas have been significantly reduced in size. In addition to higher plant availability, our service providers can thus be controlled more straightforwardly and deployed more effectively. This also contributes to overall customer satisfaction," says Stefan Kahl, Head of Technology at BayWa. We would like to share this success story with you!

BayWa is a globally active group with the core segments Energy, Agriculture and Building Materials as well as the development segment Innovation & Digitalization. The parent company, founded in 1923, is headquartered in Munich. The Energy Segment comprises trading in traditional energy sources such as mineral oil-based fuels and lubricants. In addition, in the field of renewable energies, there is project business relating to the construction of wind farms and solar parks, as well as the trading business in components and systems for photovoltaic plants. In 2019, BayWa AG's Energy Segment generated €4.5 billion and employed an average of 2,800 employees (www.baywa.de).

Modules Used

  • omis basic
  • omis legal maintenance
  • omis mobile
  • omis dispatching
  • omis request
  • omis reporting
  • omis checklists
  • omis documents
  • omis codegenerator
  • omis easy data

Fuel station BayWa Energy, © BayWa AG

The Challenge

The management of maintenance and repair generates an immense amount of administrative work on a daily basis in companies with decentralized organizational structures, such as service station network operators - unexpected telephone calls for simple information, searching for and checking the status of messages and important documents, tedious follow-up phone calls for due tasks or recurring tasks are very time-consuming and absolutely unproductive. Directly related to this is plant availability. This influences the efficiency of machines, plants and equipment - unexpected failures, poorly organized maintenance and inspection periods and lack of automation of maintenance negatively affect business.

The solution

"omis 4.0 has taken a leading role in the automation of our maintenance process. Administrative areas have been significantly reduced. In addition to higher plant availability, our service providers can thus be controlled more straightforwardly and deployed more effectively. This also contributes to overall customer satisfaction," states Stefan Kahl, Head of Technology at BayWa.

Via omis, fault messages for cash registers, dispensers, shop/catering equipment or brush washing systems can be created quickly and easily. Where there is usually a maintenance contract, the message can be sent directly to the service provider via the system. A clear asset management system is used to manage the company's assets. The aim is to ensure high plant and equipment availability. In addition, decisions about future investments can be made immediately on the basis of the collected data.

Fuel station Uffenheim BayWa Energy, © BayWa AG

"omis 4.0 is a precise software solution when it comes to maintenance management. Due to the modular structure, the optimal adaptation to the infrastructure is always given and future-proof," says Stefan Kahl.

omis 4.0 has a modular structure and can therefore be adapted specifically to the needs of each customer. The various modules result in numerous functions and options for how omis can be optimally used in the company. The main module lists and manages the most important master data. It also serves as a data source for the other modules. omis 4.0 includes the essential functions that are needed by users in their daily work: Master data management, message management, document management system, test date and checklist management and evaluation options.

 About us

For almost 15 years, Faschang Service & Management GmbH has been dealing with the topic of maintenance and repair. Based on this long experience we offer a wide range of services. Starting with consulting and conception to customization and integration, we support you with the implementation of our maintenance management software omis 4.0. Additionally, we assist with training and ongoing support of the application.

 "At Faschang, the focus is on expertise in the matter and the customer's need. The whole paired with lean hierarchy and concentration on the essentials. Social competence and customer proximity are not lost sight of" (Stefan Kahl).

Report management with omis 4.0, © Faschang Service & Management GmbH